SHIPPING & RETURNS POLICY
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(For Wix Online Store + Rentals)
Effective Date: [Insert Date]
Baby Experts provides local pickup and limited shipping options for select products and rental equipment.
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1. Shipping
Processing Time: Orders are processed within [1–2 business days].
Shipping Areas: We currently ship within Canada. Rental equipment shipping may be limited to Alberta.
Shipping Costs: Shipping costs are calculated at checkout.
Delivery Times
Delivery timelines are estimates and may vary due to carrier delays.
Baby Experts is not responsible for delays caused by third-party carriers.
2. Local Pickup (Edmonton)
Local pickup is available at:
Baby Experts
Edmonton, Alberta
You will receive notification when your order is ready.
3. Returns – Retail Products
We accept returns on unopened retail items within [14 days] of purchase.
Items must:
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Be unused
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In original packaging
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Accompanied by proof of purchase
Return shipping costs are the responsibility of the customer unless the item is defective.
4. Non-Returnable Items
For hygiene and safety reasons, the following items are final sale:
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Breast pump hygiene kits
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Opened personal-use parts
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Intimate health products
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Clearance items
5. Rental Returns
Rental equipment must be:
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Returned on time
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Clean and undamaged
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Returned with all components
Late returns may incur additional fees.
6. Damaged or Defective Items
If your item arrives damaged, contact us within 48 hours with photos and order details.
We will assess and determine replacement eligibility.
7. Refund Processing
Approved refunds will be processed to the original payment method within [5–10 business days].
8. Contact Us
For return or shipping inquiries:
Baby Experts
Edmonton, Alberta
info@babyexperts.ca