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Medela’s Contact Nipple Shields are designed to address common issues such as latch-on difficulties, soreness and flat or inverted nipples. You can use nipple shields to enable continued breastfeeding, without interruption, until these problems are resolved.

Contact™ Nipple Shields & Case


Returns Policy - Baby Experts Online Purchases

You may return an eligible item by following this return policy.

If you suspect a manufacturer defect or other warranty issue, please refer to Medela Canada’s warranty policy.

What is an eligible item?
To be eligible for return, the item must be received by Baby Experts in its original condition (unopened, unmarked and in saleable condition) within 14 days of the receipt of your purchase.  Also, a Baby Experts Customer Service Representative must first verify your original online Baby Experts purchase.

How to return an eligible item

  • Eligible items may be returned only after Baby Experts approves your return request by issuing an RMA number.  Requests should be submitted to our customer service deparment by e-mailing us at
  • Be sure to write the RMA number on your shipping label(s).  Do not attempt to return any item without an RMA number.
  • Ship your return merchandise to the address provided by Baby Experts, pre-paid and insured (if you wish to insure the package), using the shipper of your choice.  Baby Experts recommends insuring the shipment; Baby Experts is not responsible for damage or loss during shipment.


Baby Experts will process your return and a refund will be made to the credit card used for the original purchase upon receipt of the eligible item.  Please allow up to two billing cycles for refunds to appear on your credit card statement.

Restocking fees
All returns are subject to a restocking fee of 20%.  Baby Experts does not refund any shipping and handling charges or return shipping costs.

Contact Baby Experts by e-mailing us at

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